Privacy Policy
TSG Behavioral Health & Community Services

 

1. Introduction

TSG Behavioral Health & Community Services (“TSG,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with HIPAA (Health Insurance Portability and Accountability Act), state mental health regulations, and other applicable laws governing behavioral health services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, date of birth, address, phone number, email, emergency contact details, and other identifying information.

• Health Information: Medical history, diagnosis, treatment plans, medications, therapy notes, and other health-related information.

• Insurance & Payment Information: Insurance provider details, billing information, and payment history.

• Technical Information: IP address, device information, website usage data, cookies, and media usage data.

3. How We Use Your Information

We use your personal and health information to:

• Provide mental health and behavioral health services.

• Schedule appointments, process payments, and communicate with you regarding your treatment.

• Ensure compliance with HIPAA, state laws, and ethical standards.

• Improve our services and enhance patient care.

• Respond to legal requests or comply with regulatory obligations.

4. Cookies & Embedded Content

Our website may use cookies to improve user experience, track website activity, and analyze usage trends. You can control cookies through your browser settings.

We may also include embedded content from other websites (such as videos, images, or articles). Embedded content behaves the same way as if you visited the original website and may collect data, use cookies, and monitor interaction. We encourage you to review the privacy policies of these third-party sites.

5. Disclosure of Information

We may disclose your information in the following circumstances:

• To healthcare providers involved in your treatment.

• To insurance companies for billing purposes.

• To legal authorities when required by law (e.g., subpoenas, reporting abuse or neglect, responding to public health risks).

• To third-party service providers who assist us with operations (e.g., electronic health records, billing services), under strict confidentiality agreements.

No mobile information will be shared with third parties for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data consent; this information will not be shared with any third parties.

6. SMS Disclosure Statement

• By clicking SUBMIT when providing your information for a new appointment, contact request, or scheduling an appointment, you consent to receiving SMS messages.

• Messages and data rates may apply. Message frequency will vary.

• Reply HELP to get more assistance.

• Reply STOP to opt-out of messaging.

7. Your Rights & Choices

Under HIPAA and applicable laws, you have the right to:

• Access your records and request copies.

• Request amendments to incorrect or incomplete health information.

• Restrict disclosures in certain situations.

• Request confidential communications via preferred methods.

• File a complaint if you believe your privacy rights have been violated.

8. Data Security & Protection

We implement safeguards to protect your personal and health information, including:

• Encryption of electronic records.

• Secure storage of physical documents.

• Access restrictions to authorized personnel only.

• Regular audits to ensure compliance with privacy regulations.

9. Retention of Information

We retain your personal and health information for the period required by state and federal regulations, after which it is securely disposed of in compliance with HIPAA and other applicable standards.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date. Continued use of our services constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or your privacy rights, please contact us at:

TSG Behavioral Health & Community Services
Email: info@tsgcs.com
Phone: 704-553-5392
Address: 3126 Milton Road, Ste 215, Charlotte, NC 28215

By using our services, you acknowledge that you have read and understood this Privacy Policy.