Client with a mental health crisis? Call our 24/7 hotline: (704) 553-5392

Additional Resource: NTBHA Crisis Hotline: (866) 260-8000

Ricky Aguado

Ricky is part of the Virtual Support Team that helps keep agency communication, follow-up, and support workflows running smoothly. His role helps ensure that clients and staff receive timely responses and that day-to-day support needs are handled with professionalism and care. He contributes to a more organized and dependable client experience by helping important details […]

Alexander Baculi

Alexander is part of the Virtual Support Team that helps clients, families, and staff stay connected to the information and support they need. His role centers on timely communication, follow-up, and helping keep day-to-day service coordination running smoothly. Clients interacting with Alexander can expect professionalism, clear communication, and a support process that feels organized and […]

Keth Darrelle Lopez

Keth helps maintain the day-to-day communication and support functions that allow services to stay organized and accessible. Her role includes helping manage information flow, supporting follow-up, and contributing to a professional client support experience. She is part of the larger team effort that keeps processes moving smoothly behind the scenes. Keth’s work supports consistency, responsiveness, […]

John Paul Gil

John Paul supports the agency’s client service and communication workflow as part of the Virtual Support Team. He helps ensure that questions, updates, and support needs are handled with professionalism, accuracy, and follow-through. His role contributes to a smoother experience for clients and internal teams alike by helping communication stay timely and organized. John Paul’s […]

Katherine Laranang

Katherine helps support the communication and coordination systems that keep clients connected to care. As part of the Virtual Support Team, she plays an important role in helping requests, updates, and follow-up needs move efficiently across the organization. She contributes to a client experience that feels responsive, respectful, and well managed. Katherine’s work supports the […]

Chelsie Holden

Chelsie brings a strong educational background, ethical foundation, and people-centered approach to her work on the Community Support Team. Her experience supporting individuals and families, along with her commitment to collaboration and culturally responsive care, helps her contribute meaningfully to community-based behavioral health services. She values professionalism, clear boundaries, and helping clients receive support that […]

Latosha Harris

Latosha brings a grounded, supportive presence to peer support and values helping individuals feel encouraged as they work through challenges and recovery goals. Her training in peer support, CPR, and first aid reflects a commitment to serving others with both care and readiness. She believes meaningful support starts with listening well, respecting each person’s journey, […]

Aaron Brooks

Aaron brings direct peer support experience and a strong recovery-oriented perspective to his work with clients. He understands the value of encouragement, accountability, and walking alongside people as they work toward stability and personal progress. His background includes hands-on support in recovery-focused settings, which helps him connect with clients in a way that feels authentic […]

Osha Steele

Osha brings a strong recovery-support foundation to community-based care, with training in peer support, boundaries, ethics, documentation, and wellness planning. Her role reflects a commitment to helping clients build stability, strengthen coping skills, and stay connected to the support they need in daily life. She understands the importance of practical help, consistent communication, and encouraging […]

Cierrah Glanton

Cierrah brings lived understanding, empathy, and a genuine desire to help others move toward healing and growth. She values supporting people through difficult seasons with encouragement, accountability, and the reminder that progress is possible even after painful experiences. Her background in healthcare support and her recovery perspective strengthen her ability to connect with individuals who […]