Client with a mental health crisis? Call our 24/7 hotline: (704) 553-5392

Additional Resource: NTBHA Crisis Hotline: (866) 260-8000

TSG Health & Welness - Virtual Primary Care

Care from home. Same-day sick visits, ongoing primary care, and medication management — all by video with our medical team.

About TSG Health & Wellness

TSG Health & Wellness is the virtual primary care program of TSG Behavioral Health & Community Services. Our physician-led team provides secure video visits so you can get medical care without leaving home. We work closely with TSG’s counseling and support programs, so your physical and mental health care can stay connected when you choose.

Ready to Schedule a Virtual Visit?

Who We Serve

TSG Health & Wellness provides virtual primary care for teens and adults living in North Carolina who want convenient care from home. Many of our patients are already connected to TSG Behavioral Health & Community Services, but you do not have to be in a TSG program to request a visit.

Common Reasons to Schedule a Visit

Everyday & urgent symptoms

  • Cough, colds, flu-like symptoms, COVID concerns

  • Sore throat, sinus pressure, ear pain

  • Stomach pain, nausea, vomiting, diarrhea, constipation

  • Mild rashes and skin concerns that can be seen on video

  • Headaches, migraines, minor aches and pains

  • Medication refills and side-effect check-ins

Ongoing primary care

  • High blood pressure, diabetes, high cholesterol

  • Asthma and other chronic conditions

  • Weight management and lifestyle changes

  • Follow-up visits after ER/urgent care

  • Medication management related to mental health treatment (when appropriate)

*Some problems still require in-person care. If we believe you need urgent care or the emergency room, we’ll tell you right away.

Same-Day Sick Visits

Video visits for coughs, colds, flu-like symptoms, stomach bugs, rashes, and other non-emergency issues — from home.

Ongoing Primary Care

Management of blood pressure, diabetes, asthma, high cholesterol, and other chronic conditions, with lab orders and refills when needed.

Connected With Behavioral Health

When you give permission, our medical team coordinates with your TSG therapists and support services so your physical and mental health care stay aligned.

Insurance & Self-Pay Options

We accept Medicaid, Medicare, and select commercial plans, with self-pay options available. Our team reviews your benefits and any costs before your visit.

When to Go to the ER or Call 911

Virtual primary care is not for emergencies. If you have any of the symptoms below, do not schedule a virtual visit. Call 911 or go to the nearest emergency room immediately.

  • Chest pain, pressure, or trouble breathing

  • Signs of stroke (sudden weakness, trouble speaking, confusion, or loss of vision)

  • Severe injury, heavy bleeding, or head trauma

  • Loss of consciousness or a seizure that lasts more than a few minutes

  • Severe allergic reaction (swelling of face, lips, or tongue; trouble breathing)

  • Thoughts of harming yourself or others

If you’re unsure whether it is an emergency, call 911 or your local emergency department for guidance.