The Ship Group Services LLC / TSG Behavioral Health & Community Services

Last Updated: May 25, 2026

The Ship Group Services LLC, doing business as TSG Behavioral Health & Community Services (“TSGBH,” “we,” “our,” or “us”), values your privacy and is committed to protecting your personal information and health information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, complete forms, communicate with our staff, use our portals, receive services, or interact with our programs.

TSGBH provides behavioral health, community-based, telehealth, and related support services. Because we may collect and maintain protected health information, some information is also protected under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and related privacy laws.

This Privacy Policy does not replace our HIPAA Notice of Privacy Practices. Our HIPAA Notice explains how we may use and disclose protected health information for treatment, payment, and health care operations, and explains your rights related to that information. HIPAA requires covered health care providers to give patients notice of privacy practices and ask for written acknowledgment of receipt. (HHS.gov)

1. Information We Collect

We may collect the following types of information:

Personal Information

This may include your name, date of birth, phone number, email address, mailing address, emergency contact information, insurance information, referral information, and other information you provide to us.

Health and Service Information

This may include intake information, symptoms, service history, treatment information, appointment details, assessments, clinical documentation, diagnosis information, medication information, care coordination notes, and other information related to services you receive or request.

Payment and Insurance Information

This may include insurance details, Medicaid or managed care information, billing information, claims information, payment history, authorization information, and financial responsibility information.

Website and Technical Information

When you visit our website, we may collect information such as your IP address, browser type, device information, pages visited, time spent on the site, referral source, and general usage activity.

Communication Information

We may collect information from phone calls, voicemails, text messages, emails, contact forms, referral forms, portal messages, appointment requests, and other communications with us.

2. How We Use Information

We may use your information for the following purposes:

• To respond to inquiries and service requests

• To schedule, confirm, and manage appointments

• To provide behavioral health, telehealth, community-based, and related services

• To complete intake, screening, assessment, referral, and care coordination activities

• To verify insurance, Medicaid, eligibility, authorizations, and benefits

• To bill for services and manage payment or claims activity

• To communicate with clients, caregivers, providers, referral sources, payers, and authorized parties

• To send appointment reminders, service updates, and administrative notices

• To maintain records required for clinical, billing, legal, accreditation, and compliance purposes

• To improve our services, website, workflows, training, quality assurance, and client experience

• To comply with federal, state, payer, licensing, accreditation, and legal requirements

HIPAA permits covered entities to use and disclose protected health information for treatment, payment, and health care operations, subject to applicable limits and protections. (HHS.gov)

3. How We Share Information

We do not sell your protected health information.

We may share information when permitted or required by law, including with:

• Health care providers involved in your care

• Insurance companies, Medicaid, managed care organizations, billing entities, or payers

• Authorized referral sources or care coordination partners

• Business associates or vendors that help us operate our services

• Legal, regulatory, licensing, accreditation, or oversight authorities when required

• Emergency responders or crisis resources when there is a serious safety concern

• Individuals or organizations you authorize us to communicate with

We may also disclose information when required by law, court order, subpoena, audit, investigation, mandatory reporting requirement, or other lawful process.

4. HIPAA and Protected Health Information

Some of the information we collect is considered protected health information (PHI) under HIPAA.

Your PHI may be used or disclosed as described in our HIPAA Notice of Privacy Practices, including for treatment, payment, health care operations, and other uses permitted or required by law.

You may have rights under HIPAA, including the right to:

• Request access to your health records

• Request corrections to your health records

• Request restrictions on certain uses or disclosures

• Request confidential communications

• Receive an accounting of certain disclosures

• Receive a copy of our Notice of Privacy Practices

• File a privacy complaint

Some uses or disclosures of your health information may require a written authorization. You may revoke an authorization in writing, except to the extent we have already relied on it.

5. Text Messages, Calls, and Emails

By providing your phone number or email address, you may receive communications from TSGBH related to appointments, intake, scheduling, care coordination, service updates, billing, forms, reminders, and administrative matters.

Text messages and emails may not always be fully secure. We encourage you not to send highly sensitive information through regular text or unsecured email unless you understand and accept the risk.

You may opt out of non-essential text messages by replying STOP or by contacting us directly. Appointment, billing, care coordination, and service-related communications may still be sent when permitted by law and necessary for your care or account.

Mobile information will not be sold or shared with third parties for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with third parties for marketing purposes.

6. Website Cookies and Tracking

Our website may use cookies or similar technologies to improve website performance, understand usage, and support website functionality.

Because TSGBH is a health care provider, we must be careful about online tracking tools and health-related information. We do not knowingly use website tracking tools to sell protected health information. Any use of tracking, analytics, advertising, or website technology should be reviewed for HIPAA and privacy compliance before implementation.

7. Third-Party Links and Portals

Our website or communications may link to third-party websites, portals, scheduling systems, payment systems, telehealth platforms, or other services.

We are not responsible for the privacy practices of third-party websites or services that we do not control. You should review their privacy policies before providing information.

When we use vendors that handle protected health information on our behalf, we require appropriate privacy and security protections when legally required.

8. How We Protect Information

We use administrative, technical, and physical safeguards designed to protect personal information and health information. These may include access controls, password protections, secure systems, staff training, confidentiality requirements, and internal policies.

No system is completely secure. If we identify a privacy or security incident involving your information, we will respond in accordance with applicable law and TSGBH policy.

9. Children and Minors

TSGBH may provide services to minors when permitted by law and agency policy. Parent, guardian, and minor privacy rights may vary depending on the type of service, the minor’s age, applicable law, consent requirements, and clinical circumstances.

We do not knowingly collect information from minors through our website for marketing purposes.

10. Your Choices and Rights

Depending on the type of information and applicable law, you may be able to:

• Request access to certain records

• Request correction of inaccurate information

• Request that we communicate with you in a specific way

• Request limits on certain disclosures

• Withdraw certain authorizations

• Opt out of certain non-essential communications

• File a privacy complaint

To exercise privacy rights related to protected health information, please contact TSGBH directly.

11. Complaints

You may file a complaint if you believe your privacy rights have been violated.

You may contact TSGBH at:

TSG Behavioral Health & Community Services
The Ship Group Services LLC
6636 E. W.T. Harris Blvd, Suite E
Charlotte, NC 28215
Phone: (877) 898-0294
Email: [Insert Privacy/Compliance Email]

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.

TSGBH will not retaliate against you for filing a privacy complaint.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a new “Last Updated” date.

Continued use of our website, portals, or services after updates means the revised policy applies going forward, except where additional notice or authorization is required by law.

13. Contact Us

For privacy questions, records questions, or concerns about this Privacy Policy, contact:

TSG Behavioral Health & Community Services
The Ship Group Services LLC
6636 E. W.T. Harris Blvd, Suite E
Charlotte, NC 28215
Phone: (704) 553-5392
Email: admin@tsgbh.com
Website: www.tsgbh.com