Need immediate help? Call or text 988. If you are in immediate danger, call 911.

TSGBH appointments and referrals: (704) 553-5392, Monday–Thursday, 10:30 AM–5:00 PM.

Intensive support where families live

Intensive In-Home Services (IIH)

IIH is a team-based service for eligible children and adolescents with serious emotional or behavioral needs who are at risk of out-of-home placement or need intensive help to remain stable at home and in the community.

Intake: (704) 553-5392 · info@tsgbh.com

Teenager and parents meeting with a healthcare professional

How This Service Can Help

Care is individualized. Your assessment and treatment plan determine the goals, frequency and services that are appropriate for you.

Family-Centered Treatment

The team works with the youth and caregivers on patterns, communication, safety and practical changes in the home.

Crisis Planning

Develop a clear plan for warning signs, de-escalation, after-hours resources and when emergency care is needed.

School & Community Coordination

Coordinate with schools, medical providers, care managers, courts and other supports when authorized.

IIH May Be Appropriate When

  • A youth has serious emotional or behavioral symptoms that significantly affect daily functioning
  • Outpatient therapy alone has not been enough
  • There is risk of hospitalization, residential placement, removal from home or repeated crisis involvement
  • Caregivers can participate actively in an intensive home-based plan

What Families Can Expect

  • Frequent contacts in the home and community
  • A multidisciplinary team and a clearly defined person-centered plan
  • Caregiver coaching, youth skill building and coordination with other providers
  • Regular review of safety, progress and readiness to step down to less intensive care

Service Area & Availability

IIH is delivered primarily face to face in the home and community. It is available only in approved service areas where TSGBH has an enrolled and staffed team. Intake will confirm current county coverage.

Eligibility, Coverage & Scheduling

IIH requires a comprehensive clinical assessment, qualifying diagnosis and functional need, service order and health-plan authorization. The health plan determines eligibility and approved duration. Referral does not guarantee admission.

What Happens Next

Our intake team will guide you through the process and tell you what information is needed.

Referral & Safety Screen

We collect recent crises, placements, hospitalizations, school concerns and current providers.

Assessment & Authorization

A qualified clinician documents the need for IIH and submits required information.

Team Start

The family meets the team, develops goals and establishes a frequent home/community schedule.

Request Intensive In-Home Services

Submit a referral and our team will review your needs, coverage, service area and current program capacity.

For urgent crisis help, call or text 988. Call 911 for immediate danger or a medical emergency.